Most pieces can be made and shipped from the studio in 1-3 days; The days I am able to process orders and post/courier are Monday to Friday.
Items will be wrapped in tissue paper and protected by clean, pure New Zealand lamb's wool in a kraft mailer box with Lilygriffin signature designs. Please re-use and recycle the box where possible!
Included in your purchase is a Lilygriffin jewellery pouch to store your jewellery, plus a jewellery care card made from recycled cotton T shirts.
Free gift wrapping is available at check out.
NEW ZEALAND
Within New Zealand, items are sent by courier (Free). Parcels are tracked, and require signature on delivery. Delivery is within 2-3 days. Sorry, no weekend deliveries.
INTERNATIONALLY
Orders are sent via Tracked International Airmail or International Courier at a reduced rate to most countries. Please see NZ Post World Zones to see which zone your delivery destination is in. Please check carefully! If the incorrect postal zone is selected, Lilygriffin will not be able to send out your purchases until the correct delivery fee is paid.
*Note that you may be charged import duties by your country's customs department. Lilygriffin is not responsible for paying these fees. Customs duties vary depending on the country, so please contact your customs department for further information.*
Tracked International Airmail: 5-14 working days. Delivery to P.O Box and Rural destinations.
International Courier: 3-10 working days. Requires signature upon delivery.
AUSTRALIA
Tracked International Airmail: (NZ$12)
International Courier: (NZ$39)
PACIFIC ISLANDS
International Airmail (Not Tracked): (NZ$12)
International Courier: (NZ$64)
UK, CANADA AND EUROPE
Tracked International Airmail: (NZ20)
International Courier: (NZ$78)
ASIA
Tracked International Airmail: (NZ$20)
International Courier: (NZ$72)
USA
Tracked International Airmail: (NZ$23)
International Courier: (NZ$93)
REST OF WORLD
International Express Courier: (NZ192). 2-7 working days. Tracked. Requires signature upon delivery.
LOST OR DAMAGED ITEMS
Lilygriffin is not responsible for items lost in transit, but all efforts will be made to try to get your parcel delivered safely! Please let us know if you receive damaged items, or if your item has not been received:
-within 7 days (NZ)
-within 20 days (International)
Sign up to my monthly newsletter to be the first to find out about new collections,
pearl earring drops, sales, gift with purchase giveaways and more.
------------------------------------------------
Lilygriffin Jewellery: A Decade Of Creating
CUSTOMER SERVICE
-------------------
A little bit about types of gold jewellery
© Lilygriffin Jewellery 2024 Sterling silver and gold jewellery, handmade and painted in the brilliant colours of Aotearoa, NZ.