Shipping

THE STUDIO IS NOW CLOSED UNTIL MONDAY 8TH JANUARY 2024. 

ORDERS CAN STILL BE PLACED, AND WILL BE SENT OUT AS SOON AS POSSIBLE THE WEEK OF THE 8TH. 

MERI KIRIHIMETE AND HAPPY HOLIDAYS!

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Most pieces can be made and shipped from the studio in 1-3 days; The days I am able to process orders and post/courier are Monday to Friday.

Items will be wrapped in tissue paper and protected by clean, pure New Zealand lamb's wool in a kraft mailer box with Lilygriffin signature designs.  Please re-use and recycle the box where possible!

Included in your purchase is a Lilygriffin jewellery pouch to store your jewellery, plus a jewellery care card made from recycled cotton T shirts. 

Free gift wrapping is available at check out. 

NEW ZEALAND

Within New Zealand, items are sent by courier (Free).  Parcels are tracked, and require signature on delivery.  Delivery is within 2-3 days. Sorry, no weekend deliveries, and couriers are not able to deliver to PO Boxes. 

INTERNATIONALLY

Orders are sent via Tracked International Airmail or International Courier at a reduced rate to most countries. Please see NZ Post World Zones to see which zone your delivery destination is in.  Please check carefully!    If the incorrect postal zone is selected, Lilygriffin will not be able to send out your purchases until the correct delivery fee is paid. 

***PLEASE ALLOW FOR COVID DELAYS AND DISRUPTIONS*** 

*Note that you may be charged import duties by your country's customs department.  Lilygriffin is not responsible for paying these fees. Customs duties vary depending on the country, so please contact your customs department for further information.*

Tracked International Airmail:  5-14 working days. Delivery to P.O Box and Rural destinations. 

International Courier:  3-10 working days. Requires signature upon delivery.

AUSTRALIA

Tracked International Airmail:   (NZ$8)  ***FREE FOR NOVEMBER 2023!!!***

International Courier: (NZ$30)  

PACIFIC ISLANDS

International Airmail (Not Tracked):  (NZ$9)  

International Courier: (NZ$57)   

UK, CANADA AND EUROPE

Tracked International Airmail: (NZ17)

International Courier: (NZ$69)

ASIA

Tracked International Airmail: (NZ16)

International Courier: (NZ$64)

USA

Tracked International Airmail: (NZ20)

International Courier: (NZ$84)

REST OF WORLD

International Express Courier: (NZ160).   2-7 working days. Tracked. Requires signature upon delivery. 

LOST OR DAMAGED ITEMS

Lilygriffin is not responsible for items lost in transit, but all efforts will be made to try to get your parcel delivered safely! Please let us know if you receive damaged items, or if your item has not been received:

-within 7 days (NZ)

-within 20 days (International)